return & exchange
You may return or exchange an item within 30 days (if not stated otherwise). You need to notify us via email of your intention to return or exchange within 7 days of receiving the goods. Your 30 days window to post your goods back to us start at the date of delivery.
All items returned must be unused, unworn and in their original condition. All original tags must be attached and special packaging like gift boxes and dust bags included when returning an item. All goods need to be packed carefully and safely for return and we recommend using a trackable service.
Before shipping, LEOPHiL checks all goods carefully. Returns that are damaged, show signs of wear or do not include the original tags, dust bags or gift boxes will not be accepted and we reserve the right to send these items back at the customer’s expense.
All pre-orders are subject to the same return & exchange policy.
return freight
The costs for returning or exchanging an item is the responsibility of the customer.
how to return
After sending us an email with your intent to return, we will send you a returns form that you need to print, fill in and include in your parcel.
Our return address is:
LEOPHIL
15 Cadman Street
Brunswick West, VIC 3055
Australia
how to exchange
We are only able to exchange an item to another size or colour. To exchange to another item or style, you need to return the received item, make a new purchase and we will refund you for the returned item. To exchange an item, send us an email to return@leophil.com with your query to enable us to send you an exchange form and put your desired size or colour on hold.
As we are trying to reduce the use of paper, we will send you an exchange form only on request. Please print and complete the form and send it together with your parcel to:
LEOPHIL
15 Cadman Street
Brunswick West, VIC 3055
Australia
faulty & incorrect items
We aim to provide our customers with products of the highest quality. If you have received a product with a defect, please contact us immediately after receiving the item at return@leophil.com, including a brief description and 1-2 pictures showing the fault.
If you should have received an incorrect item, please email us to return@leophil.com
LEOPHIL will pay for the costs for exchanging a product with a recognised fault and incorrect sent items.
refunds
Upon receipt of your returned or exchanged item, we will check your return and if accepted, process your refund within two business days. Your refund will be credited towards your original payment method - your credit card or debit card, PayPal account or store credit. Please note that credit card refunds may take up to 10 business days to show up in your account, depending on your bank’s processing time. Unfortunately we are unable to influence or speed up these processing times, so please be patient.
If you use a gift voucher to make a purchase in our store, you will be issued with a store credit.
gift cards
Gift cards full or partial amounts are non refundable. Once issued, they can not be exchanged or returned. Return items that have been paid for with a gift card will be refunded towards your original payment method. No cash out or credit card refunds on gift card amounts. It is possible to apply multiple gift cards (codes) at checkout for your purchase. If you do not have enough value on your gift card to purchase the goods in full, your remaining amount will be payable by credit card.
Our gift cards do not expire.